Please note that persons under the age of 18 are not permitted to enter or order products from Naturra, however, a parent or responsible adult can order the children’s range for and on the behalf of a minor.
How we collect and use your personal information & data
Unless you wish to agree and accept to participate or subscribe in or to a particular service or any promotional offers, you will only be asked to provide your email address whilst accessing our Website to be included in our newsletter mail outs. Participation in other promotions or competitions may require further personal information, data and details.
However, if you desire to be eligible for an offer through subscription to or other means, purchase a product, join the online community (Online community is not limited or exclusive to any online platform and covers all online aspects) or if you wish to view exclusive or any of our content via the means of admission to or to submit participation in, you may be asked to provide the following information, data and / or details:
Title – Forename – Surname – Postal address either residential, business address or other delivery address – Email address – Payment details, , registered bank card address details and any other information which we deem necessary and appropriate in order to facilitate, process and complete your order or to grant you access and participation to exclusive content, promotions, competitions or other accessible, miscellaneous inclusions.
The collection of this information is necessary so that Naturra and its authorised data processors can process and complete your product(s) order/s or grant you access to exclusive content, promotions, competitions or other accessible, miscellaneous inclusions and for the purpose of providing more relevant content to you.
In addition, we may use your information in an anonymous, aggregate form (so that your individual details are not identifiable) for the purpose of creating and collating statistical marketing information or data compiling and aiding strategy based development.
Where you have provided information as indicated above, please let us know and keep us informed if any of your details or data should change and as a subsequence of you not doing so, it may result in us not being able to continue to fulfil your order and/or maintain our service(s) to you.
We may also wish to use your information provided so that we can contact you with details about Naturra and/or its products (Usually via email or post). If you would rather NOT receive these offers, simply contact us by sending us an email, calling us or writing to us to inform us that you do not wish to be contacted by us.
In addition, we will not disclose your information to business partners and/or third party companies and you will not be contacted by any third party companies.
Your payment information & details and how we protect them
To process orders, we utilise industry-standard secure technology to allow for the encryption of potentially sensitive information, procedures are in place to keep your data as secure as possible, including but not limited to; Fraud prevention, encryption and Payment Card Industry Data Security Standard procedures. Unfortunately, the transmission of any information via the internet is not completely secure due to its nature. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website or via any third party sites used to secure your payment; any transmission is at your own risk. Once we have received your information and / or data, we will use strict procedures and security features, standards and protocols to try to prevent unauthorised access.
In addition, it is important for you to protect yourself against unauthorised access to your online account and to your computer, so please ensure that you have signed off after accessing your online account with us when using a shared computer.
Cookies are used on this/the Naturra shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the ‘Remember Me’ Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Other relevant information
Naturra do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Please use our online contact support form provided on our website via the following link for general queries or any customer service query you may have and a member of our team will send a response where necessary;
Contact telephone number
Call us free from any eligible UK mobile on 07847 121 355
Email address details for written queries
Write to me at firstname.lastname@example.org